Booking, Cancellation & Refund Policy
Booking and Payment
All projects are confirmed once the project scope, deliverables, timeline and pricing have been agreed upon in writing.
Where a deposit is requested, the deposit will be credited towards the total project fee. The remaining balance and payment due date will be confirmed before work begins.
A deposit payment alone does not confirm a booking until the project details have been agreed.
Changes and Rescheduling
Please provide at least 48 hours notice if you need to reschedule a booked shoot or project meeting. I will do my best to arrange a suitable alternative date, subject to availability.
Cancellations
If you cancel a project after work has begun, I may charge for work already completed and any reasonable, unavoidable costs incurred for your project, as agreed in project terms.
Any remaining amount paid in advance will be assessed for refund based on the work completed, costs incurred and the terms agreed for the project.
If I need to cancel a project and cannot provide an agreed alternative, I will refund any amount paid for services I have not provided.
Refunds and Consumer Rights
Refund requests will be considered on a case-by-case basis.
Nothing un this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law. Where a refund or other remedy is required by law, those rights will apply.
If you have any questions about a booking, cancellation, or refund, please contact me at ugcbyabbiegrace@gmail.com